We’re here to help.

Contact support

For help with your Monibly account, subscription, login, profile, or app experience, email our support team.

Email: support@monibly.app

Please include the email address connected to your Monibly account when possible.

Report a problem

If something is broken, unexpected, or not working correctly, you can report the issue from inside the app or by emailing support.

Helpful details include your device type, what you were trying to do, what happened, and any screenshots you choose to include.

Subscription help

For Premium, charges, billing-portal access, cancellation, payment status, or subscription questions, contact support and include the account email connected to your Monibly profile.

If your access looks incorrect, first use Refresh status on the Subscription page, then contact Support if the issue continues.

Gifts & purchases

For a gift payment, missing owned quantity, delivery, or receipt question, open More → Gifts → Receipts in your chat. The receipt's issue menu includes its reference in your support request.

If you cannot open the app, email support@monibly.app with your account email, gift name and purchase date. Do not include full payment-card details.

Account deletion

You can delete your account inside Monibly from Settings > Account > Delete Account.

If you cannot access the app, visit our Delete Account page for instructions.

Privacy and accessibility help

Request access, a copy, correction, or deletion of account information through Privacy requests. Manage optional browser analytics in Privacy choices.

For a barrier using the website, read our Accessibility Statement and email Support with the page and task you need help with. You do not need to sign in to request assistance.

Security reports

Use our Security reporting instructions for suspected account compromise or a vulnerability. Do not send passwords, verification codes, full payment details, or government identity documents by ordinary email.